Privacy Policy for Hanil Nook

At Hanil Nook, a company specializing in personalized travel planning for Korea, cultural experience packages, luxury tour arrangements, corporate incentive travel, educational trips, visa application assistance, airport transfer services, and multi-lingual tour guides, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This may include your name, address, email address, phone number, passport details (for visa and travel arrangements), date of birth, gender, and language preferences. We collect this directly when you communicate with us, book a service, or request information.
• Travel-Related Information: Details necessary for your travel arrangements, such as dietary restrictions, medical conditions (only if relevant to your travel safety or experience and with your explicit consent), travel dates, accommodation preferences, and activity interests.
• Payment Information: While we do not store full payment card details on our servers, we process transactions through secure, third-party payment gateways. We may collect billing addresses and transaction details for accounting purposes.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and messages through our online platform.
• Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, referral URLs, and pages visited. This is collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Our Services: To plan and execute your personalized travel itineraries, cultural experiences, luxury tours, corporate incentive trips, and educational programs. This includes booking flights, accommodations, transportation, and activities.
• Visa Application Assistance: To process and assist with your visa applications to Korea.
• Airport Transfer Services: To arrange and facilitate your airport pick-up and drop-off.
• Communication: To communicate with you regarding your bookings, inquiries, updates, and to provide customer support.
• Personalization: To tailor our services and communications to your preferences and interests.
• Service Improvement: To analyze usage patterns, troubleshoot issues, and improve the quality and functionality of our services and online platform.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Marketing (with consent): To send you promotional information about our services, special offers, and news that may be of interest, but only where you have provided your explicit consent or where permitted by law.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: With trusted third-party partners who assist us in delivering our services, such as airlines, hotels, transportation companies, local tour operators, visa processing centers, and multi-lingual tour guides. These partners are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: When compelled by law, regulation, subpoena, or valid legal process, or to protect our rights or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. International Data Transfers

As a company operating in South Korea and serving clients globally, your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including South Korea, where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable laws, such as using standard contractual clauses approved by the European Commission or relying on the recipient's Privacy Shield certification if applicable.

5. Data Security

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: To request that we limit the way we use your personal data in certain situations.
• Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: To object to the processing of your personal data, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

8. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We encourage you to review this policy periodically. Any changes will be posted on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hanil Nook

2847 Teheran-ro, Suite 1205

Gangnam-gu, Seoul, 06164

South Korea